Hello @casuming - Sphinxsuite does not appear to be a product we manufacture, but I wanted to reach back out to confirm what you are looking for support on. Can you confirm what type of analysis (what type of spectroscopy you are running) to see if i can point you in the right direction? Are you using a Thermo Scientific product, the name of the product might help me point you to the best-fit support team. We do have a technical support team that would be able to help, let me know if you would like the details of how to contact this team. Looking forward to your reply.