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ThomasB
Team TFS
Team TFS

Step by Step Guide Social.jpgWhen you’re looking for a new analytical instrumentation or solutions, it’s often hard to know where to start. Should you contact a representative? Search for resources online? Request a live demo? All of the above?  

 

There are plenty of ways to learn about Thermo Fisher instruments. But for efficiency’s sake, some tools are better used at different times. In this step-by-step guide, I’ll walk you through the various resources and teams available to you, and which ones you should use at different points in your purchasing journey.  

 

Step 1: Search and read online resources. The Thermo Fisher Scientific website is packed with resources, videos, brochures, tools, calculators and technical information to help you learn the basics about our chromatography and mass spectrometry instruments and how they can be used. You can also explore and download information on everything from sample prep automation solutions to columns and consumables for a wide range of scientific analytical applications. And you can read reviews from other customers who share their experience and success with Thermo Fisher Scientific products. Here are some details surrounding the available tools online: 

  • Application notes: These PDF resources (and a growing number of videos) are usually specific to one specific application — generally focused on one technical need or analytical application. They explain the entire workflow from sample to results.  
  • Technical notes: These resources focus on a specific analytical application, but more from the instrument point of view (omitting sample preparation steps).   
  • Smart notes: These are shorter technical overviews that provide more of a quick-read summary. They typically focus on a specific material, item or piece of software. 
  • Customer testimonials: These writeups and videos provide “voice of customer” insights from scientists who have found success using Thermo Fisher Scientific products and solutions.  
  • How-to videos: These short video snippets show a specific process in action, such as sample loading, compilation of results, maintenance and troubleshooting.  
  • Product brochures and documentation: These provide overviews, product specifications and supporting information for our analytical solutions and related products. AnalyteGuru community: This online community (analyteguru.com) is an active and collaborative place where you can connect with your peers and Thermo Fisher Scientific specialists to get help, share expertise and grow your scientific brainpower. You can find a wide variety of blogs, knowledgebase articles and conversation forums to extend your knowledge. If you can’t find what you are searching for, the community team will help guide you, so just ask in the forums. 

 

Step 2: Reach out to a local representative. After you’ve learned a bit about our instrumentation from online resources, you may want to know if our solutions will work for your specific application. That’s a great time to reach out to a local Thermo Fisher representative. The best way is to submit an online Contact Us form, which will prompt a representative in your area to reach out. Once you connect, our representative can: 

  • Extract and provide existing data sets that prove how our instruments can support your local or industry standard regulations. These data-driven examples provide supporting information to help you justify a purchase. 
  • Help you determine the right solution. Our analytical instruments aren’t “one-size-fits-all” solutions. Our representative will seek to understand your scientific application and partner with you to formulate and customize the precise instrument solution, configuration and peripherals to meet your needs. 
  • Connect you to additional resources. If you need additional information, our representative can connect you to our global Centers of Excellence and/or technical support resources. 

 

Step 3: Conduct a proof of concept. In cases where existing data sets aren’t enough — or if you have a highly unique application — our team can perform a proof of concept or preliminary method using your samples on our instrument solutions. Our team will request your samples to be sent. Next, we will run your samples on our systems to demonstrate performance and prove that our systems can meet your specific requirements. You don’t need to be present for the demonstration.  

 

Step 4: See a live demonstration. Once our team has proven the concept and provided supporting data for your application, you may want to see the instrument perform for yourself.  Our team can “show and tell” about instrument performance in three ways: 

  • Slide presentation – During this static presentation, a team member will explain the inner workings of the instrumentation and what the instrument can do.  
  • Live demonstration — either remote or in person.  A more engaging way to see instrument performance is through a realtime demonstration. Our new Mobile Demo Studio  enables you to see the system and software in action while you tune in virtually (via a livestream broadcast). Or, you can request an on-site demonstration, which can happen either in one of our Demo Centers or at a customer site.    

 

Want to learn more? Read about our Mobile Demo Studio offering , explore AnalyteGuru.com or peruse all of our online resources at ThermoFisher.com. You can always submit a question to technical support or ask to be routed to a commercial representative to start the process for you.  

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Last update:
‎11-03-2022 11:01 AM
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