As we all live in a more virtual world now - I was wondering if anyone has come across any tricks to send a soft restart message to a Thermo Fusion Lumos that has lost communications. We are running with Tune 3.4.3072.18, and sometimes just lose communications (I think it is a bug when we acquire UVPD data). Nonetheless - I am wondering if anyone knows of a tip to send a soft restart signal to the MS (when the tune readback is set to disconnected)?
This is my first time posting here - so please let me know if there is a better place to post this question! We are hopefully getting our laser serviced soon and can ask that engineer. If I hear back before then I will try to report back.
Thank you for reaching out and thanks Annette for your response. We do see you have a pre-existing service call as mentioned and have direct communications with the field service engineer. We have passed this message to them and they will work with you in resolving your concerns.
@Chris-Brown - If you do ever need to get in touch with technical support (or other resources) we do have a contact us portal on Thermofisher.com, I've include the link below. Using it will help route your question or challenge to the best-fit team based on software type/version as well as instrument. Thanks again for sharing your question and welcome to the community.
Some resources only sound too good to be true.
Try it today!